Returns Policy
Wholesale Returns and Refunds Policy
Exclusions: This policy excludes body butters due to their susceptibility to melting during shipping and in warm locations.
Return Window and Quantity: We accept returns for refund within a reasonable timeframe, 90 days after purchase. You can return up to 48 items for a full refund.
Exceeding Return Quantity: If your return exceeds 48 items, we will offer you a product switch out for the additional items. This means you can choose alternative products from our selection to replace those you are returning.
Return Address:
Alaskan Dream Botanicals 617 S Knik Goose Bay Rd, Suite G Wasilla, AK 99654
Contact:
alaskandreambotanicals@gmail.com
Additional Information:
- You may be responsible for return shipping costs.
- Returned items must be in unused and original condition.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item(s), so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded with a credit on your account with us for usage on a future order. If you prefer refund returned to your original payment method, please contact us in writing within 10 days of your return being approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.
